1- Scope

The privacy policy for www.crateandcrafts.com (“Website”) is designed to outline the collection, storage, and disclosure practices for Personal Data of our users (“Customers”, “you”) and ensure its protection against misuse. This policy applies to both our Website and physical stores. By using Crate & Crafts services and/or products (“Crate & Crafts Services” or “our Services”), you are agreeing to the terms outlined in this Policy. Personal Data, as defined in this Policy, refers to any information relating to an identified natural person or one who can be identified directly or indirectly. This information may include identifiers such as name, voice, picture, identification number, online identifier, geographic location, or any other data that expresses the physical, psychological, economic, cultural or social identity of such person.

2- Personal Data Usage:

We may collect and process the following Personal Data about you in the following instances:

• Information that you provide us by filling in forms on our Website, including information provided at the time of registering to use our Website and other co-registrations (e.g. social media ) subscribing to our Services, posting material, or requesting further services.
• Personal Data you provide us to enter a competition or promotion via our Website, provide reviews, testimonials or feedback on our Website.
• Personal Data you provide us, or that we may collect from you, to report a problem with our Website.
• A record of correspondence if you contact us.
• General, aggregated, demographic and non-personal information.
• Details of transactions you carry out through our Website and of the fulfillment of your orders.
• Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores Personal Data on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”)).
• Your e-mail address from a third party if you indicate that you have consented to that third party sharing your Personal Data with us.
• Any other Personal Data we consider necessary to enhance your experience on the Website.

3- Security

Your security is important to us, which is why we have implemented various administrative, managerial, and technical security measures to safeguard your Personal Data. These measures are aligned with our internal control standards and are designed to protect your Personal Data from unauthorized access or misuse. To ensure that our employees understand and comply with our Policy practices and guidelines, we provide training to them. Nonetheless, you should also take steps to protect your Personal Data online, as we cannot guarantee the security of your Personal Data in all circumstances.

We hold on to certain information collected from you during your time as a Crate & Crafts Customer, and in some instances, even after you delete your account. We do this for various reasons, including:

• To allow you to use our Websites.
• To ensure that we don’t contact you if you’ve requested not to be contacted.
• To give you a refund, if applicable.
• To better understand the traffic to our Websites and provide all members with an optimal experience.
• To identify and prevent abuse of our Websites, illegal activities, and violations of our Terms and Conditions of Crate & Crafts Services.
• To comply with applicable legal, regulatory, tax, or accounting requirements.

We retain Personal Data only for as long as needed to achieve the purposes described above. This means that we hold onto different types of Personal Data for different periods of time, based on factors such as the type of data, the category of user it pertains to, and the reasons we gathered it.

4- Who Do we Share Data with:

At Crate & Crafts, we may share your Personal Data with certain third parties for various reasons, as described below:

• Partners: We may offer additional services, products, or applications provided by our partners that you may choose to use on or through our Website. In such cases, your Personal Data related to those transactions may be shared with the respective partner.
• Service Providers: We may share your Personal Data with service providers who perform certain functions on our behalf. For example, they may help us store and analyze Personal Data, protect and secure our systems, provide customer service, process payments, and deliver products or services.
• Third Parties: We may also share your Personal Data with other third parties if you have requested or authorized us to do so, if required by law or legal process, or if necessary to maintain the security of our Website and prevent unauthorized access or attacks on our systems or networks.

Shipping & Delivery

After placing an order, Crate & Crafts will provide you with an estimated delivery date. We will contact you to book a suitable delivery date using the contact details you provided. While we aim to deliver your complete order in one visit, there may be instances where items arrive at our warehouse at different times, resulting in separate deliveries.

Delivery costs depend on your location and the weight of the goods purchased, and the exact shipping and handling amount will be calculated and displayed during Checkout.

You can track the location of your order using a unique order tracking link sent to you via email. For larger orders, we will arrange a suitable delivery time that requires white glove delivery.

If you request that products be delivered or assembled in separate visits, the delivery charge will apply separately for each visit.

We recommend inspecting the products upon delivery for damages and notifying the delivery personnel immediately. If you notice an issue later, please contact our customer support team via email or phone. If you are unavailable to collect your delivery, please contact us to schedule a convenient delivery date and time. In case of delivery restrictions or cancellations less than 24 hours before the scheduled time, or if no one is home when our team arrives, a redelivery charge will apply. Please refer to our Refunds and Exchanges policy for more details.

Exchanges & Returns

At Crate & Crafts, “we want you to be completely satisfied with your purchase, you can shop with peace of mind knowing that we are committed to your satisfaction.”

We understand that sometimes a product may not meet your expectations. To make the process as easy as possible, we offer a hassle-free return and exchange policy.

If you are not satisfied with your purchase, you can return or exchange it within 10 days of delivery, provided that the item is unopened, unused, and in its original packaging and condition.

Please note that certain items, such as fabric, curtains, wall papers, used furniture, bedding, duvets, pillows, and damaged items cannot be exchanged.

Defective items may be returned, exchanged, or repaired if the defect is not due to misuse or failure to follow proper care instructions, and original receipts are required.

To request a refund or exchange for a faulty product, please contact Crate & Crafts via our website contact form, email, or customer care number. If your refund does not require the item to be returned, you will be notified by email or phone call.

Refunds are processed as quickly as possible upon receipt of the returned item at our distribution center, but please allow 15-20 business days for the refund to appear on your bank statement.

If you wish to return an item for a refund and paid for it through our website, please contact our customer service team, but note that you will be responsible for the return shipping cost. Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.

Free Design Terms & Conditions

Disclaimer: Terms & Conditions Apply for Requesting a Free Design

Please note that our free design offer is subject to specific terms and conditions. Before requesting a free design, we kindly ask you to review the following important points:

• Minimum Room Requirement: The free design service requires a minimum number of rooms to be eligible for the offer. The exact number of rooms required may vary depending on the scope of the project. Please contact our team for more information.
• Project Assessment: Our specialist designers will conduct an on-site assessment to provide an accurate and tailored design solution.
• Geographical Limitations: Our free design service may have geographical limitations. Our team will confirm if the service is available in your area.
• Design Ownership: Any design concepts or ideas provided during the free design service remain the property of our company. The unauthorized use or reproduction of the designs is strictly prohibited.
• Additional Services: Any additional services beyond the free design scope may incur charges. Our team will inform you of any additional costs before commencing any work.

By requesting our free design services you agree to abide by these terms and conditions. For further inquiries or to schedule an appointment with our specialist designers, please contact us directly.